FAQ
What do I do if my garbage was not collected, garbage bags were left on the sidewalk, garbage bins were not put back on property, garbage bins were broken during collection, or if I have witnessed or noticed illegal dumping?
Please contact 311 and forward your concern. The 311 dispatcher will forward your complaint to the appropriate agency and a reference number for follow up will be provided to you. You will also be given a timeframe for the matter to be addressed.
If snow has not been removed on my street, and if I have noticed that someone in my neighbourhood has not cleared their sidewalk 12 hours after a snowfall?
Please contact Right of Way Management by phone (416-392-7877), fax (416-392-7465) or e-mail (trarow@toronto.ca).
Why can’t I install a parking pad on my front yard?
There is a moratorium on the issuance of parking permits which means that the City is not accepting applications for front pad parking or driveway widening under any circumstances.
The reasons for this are: a) to ensure the replenishment of ground water level to provide water to trees; b) to ensure that the storm water system remains adequate to collect storm water; and c) to prevent the development of urban heat island effect that increases temperatures in cities.
It is very important to know that unless the license for such parking is valid, it is not legal to park in such a place. Front yard parking licenses are not automatically transferred to a home owner upon the sale of property. The new owner is required to apply to the City for a transfer of such a license.
Why must new water meters be installed?
Methods that were utilized by the City to gather meter readings were costly and inefficient. Currently, many of the City’s water meters are aging and require replacement. A majority of meters have reached the end of their useful life and are performing below industry standards. The plan is to have all water meters upgraded to allow for the wireless collection of meter reading data. This will eventually allow for the early detection of leaks as well as for the online monitoring of personal water consumption
Who can I contact regarding non-emergency City services, programs and information?
You can call 311 seven days a week, 24 hours a day for free. They can be contacted by phone (311), e-mail (311@toronto.ca), or fax (416-338-0685). The 311 website (www.toronto.ca/311) provides access to a wide range of online services, including service requests and tracking.
What can I do about low water pressure in my home?
The first thing you need to do is call 311 and ask to have a flow test conducted by City Staff. This test will determine the flow of water into your home. If the test shows less than 15 square metres of water per minute, the city will service the water line from the water main to your property with brand new ¾ inch copper pipes. From the property line to your home, the responsibility of having the pipes replaced will be the property owner’s responsibility.
I just received a very large water bill. Who should I contact?
If you receive a large water bill and you feel the charges are not justified, please contact Toronto Revenue Services at 416-338-4829, or send an email to utilitybill@toronto.ca
As a restaurant owner, am I legally obliged to install a grease trap?
As a restaurant owner or employee, you have many responsibilities, one of them is to do your part to help maintain the sewer system. Grease traps help restaurant owners protect their property, business, public health and the environment. For more information on grease traps, please visit the following website: http://www.toronto.ca/water/sewers/greasetrap.htm
Who can I contact if I have a TTC complaint, suggestion, or concern?
Please forward all complaints, compliments and/or suggestions by visiting the following website http://www3.ttc.ca/Contact_Us/Complaints_Compliments_Suggestions/index.jsp
